tag:blogger.com,1999:blog-1368809028640529737.post7056438028315183978..comments2008-12-17T16:46:49.452-05:00Dustin Britthttp://www.blogger.com/profile/15372838379871430196noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1368809028640529737.post-90433760663009804532008-12-17T16:46:00.000-05:002008-12-17T16:46:00.000-05:00Thanks for this. I am often struggling with the who is in right and wrong. I work in an environment where the customer is internal. May times I feel like they should know better and should be more informed consumers. The selflessness that comes with what you are saying is sometimes hard to swallow.Angie Roachhttp://angie608.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-1368809028640529737.post-29351820643403415472008-12-17T15:24:00.000-05:002008-12-17T15:24:00.000-05:00Great advice. I'm often guilty of this because I have a strong view of fairness/justice, but at the end of the day a job is a job, and your job is to make sure you fulfill your customers' and boss' needs.Rebecca Thormanhttp://modite.com/blog/noreply@blogger.comtag:blogger.com,1999:blog-1368809028640529737.post-62566715571408017332008-12-17T15:23:00.000-05:002008-12-17T15:23:00.000-05:00Dustin: I couldn't agree more. Whenever I hear someone talk about a difficult client, I view it as more a statement about the consultant or manager than about the client. Sure. Learning how to manage and collaborate with clients can be difficult, but if we're intending to work with clients, we need to gain that competency. Over the years I've found very, very few bad-clients. I take it as a challenge to develop a so-called bad-client into a real good-client. It becomes a test of my own expertise.Dan Erwinhttp://danerwin.comnoreply@blogger.com