Empower

If only one person has decision making power in a business, that business will definitely be more prone to fail. No one that truly wants to be successful can grow a business and try to make all the decisions themselves. Other people have to be empowered to make decisions on their own.

This is a privilege - one that is earned and grows over time. But I can tell you as someone who has been given this privilege that it frees me up to do what I really and truly believe is best in the midst of a situation.

I can actually address scope issues straight away, resolve customer problems, provide some discounts if necessary, etc, etc. I am able to deal with issues as they come up and resolve them without having 3 meetings and going through approvals to get there. This has had a hugely positive impact in my relationships, especially with customers.

Some accountability is needed for sure, but encourage your boss to empower you to make decisions. Start with something small, and watch it grow from there. It will allow for true ownership, creativity, and relationship-based decisions. You and your customers will be thankful you did this.